Last Updated: January 4th, 2024
When you use our services, you’re trusting us with your information. We understand this is a big responsibility and work hard to protect your information and put you in control.
This Privacy Policy is meant to help you understand what information we collect, why we collect it, and what you can do to protect your information.
Some key terms are defined as follows, and throughout this document:
Atomos Technologies (OPC) Private Limited (“WApp Central,” “wappcentral.com,” “Atomos,” “we,” “us,” or “our”) is the company that collects and processes Personal Data for the purposes described in this Policy. Personal Data is any information relating to an identified or identifiable natural person (“Data Subject”). Customer or Client is a legal business entity with whom WApp Central has an agreement to provide the Services.
WApp Central is a WhatsApp Business CRM tool that is powered by Atomos Technologies (OPC) Private Limited. The product provides a “Conversation Cloud Platform” with WhatsApp Business that allows our Customers to store, manipulate, analyze, and transfer messages between their business systems and their customers on a variety of WApp Central-provided and third-party messaging channels (the “Service”).
WApp Central is committed to the protection of Personal Data, including data that we use for our own purposes and that we maintain on behalf of our Clients.
WApp Central collects information, including Personal Data, for the following purposes:
In order to provide our services to our clients, we collect the user’s name, email address, and phone number and upload these details into our secure servers (https://app-server.wappcentral.com). These details are used only to identify the users and deliver the content that they need on the app.
For a better experience, and to provide our Service, we may require you to provide us, either directly or indirectly, with certain personally identifiable information, including but not limited to the user name and OAuth2 credentials. The information that we request will be retained by us and used as described in this privacy policy.
The app uses third-party services that may collect information used to identify you. Links to privacy policies of third-party service providers used by WApp Central:
This Policy is not intended to place any limits on what we do with data that is aggregated and/or de-identified so it is no longer associated with an identifiable individual (Data Subject) or Customer of the Services.
WApp Central Services are not directed to children under 16. If you learn that a child under 16 has provided us with Personal Data without consent, please contact us.
WApp Central sends messages to Cloud API. The cloud API service stores the messages temporarily. Then, it takes on the task of sending the message to the WhatsApp platform. First, messages are stored for any necessary transmissions. Then, the WhatsApp messages are deleted automatically after 30 days. Click this link for more details.
In the course of providing the Service, WApp Central may receive, access, analyze, process, and maintain Personal Data on behalf of our Customers.
Our Customers determine the types of Personal Data that will be collected and used within the Service, how it will be used and disclosed, and how long it will be stored. For any questions related to how your Personal Data is used by our Customers, please contact them directly.
Service Data, is the information that is processed on behalf of our Customers during the provision of the Service.
Account Information, including contact information, user profile information, and information about your payment method, is collected from you when you register or authenticate into our Service and is used to manage payment for the Service, enable us to provide support, and facilitate communication.
Service Usage Information is collected, including information about how you are accessing and using the Service. We use this information to understand and improve our Services and to investigate and prevent security issues, abuse, and fraud.
WApp Central collects the following information from you through our Website, social media, and other channels for the following purposes:
Communicating with you and marketing practices
Recruiting and managing personnel
Collecting payment for the Service For Clients that purchase a paid version of our Service, we collect and process information about how you use the Service, and your Account Information (including contact information, user profile information, and information about your payment method) for the purpose of billing you.
To Understand and Improve our Services and Website
As a matter of practice, WApp Central does not disclose, trade, rent, sell, or otherwise transfer Personal Data, except as set out in this policy.
We may transfer or disclose Personal Data as follows:
Service Provider Arrangements: We may transfer (or otherwise make available) Personal Data to third parties who process it on our behalf for the purposes noted above. These third parties may access, process, or store personal data in the course of providing these services, but based on our instructions only.
Changes to our Business Structure: WApp Central may share or disclose data if we engage in a merger, acquisition, bankruptcy, dissolution, reorganization, sale of some or all of WApp Central’s assets, financing, acquisition of all or a portion of our business, a similar transaction or proceeding, or steps in contemplation of such activities (e.g. due diligence).
Compliance with Laws: WApp Central and our Partner Service Providers of other countries may share or disclose Personal Data to comply with legal or regulatory requirements and to respond to lawful requests, court orders, and legal processes.
Enforcing Our Rights, Preventing Fraud, and Safety: WApp Central may share or disclose data to protect and defend the rights, property, or safety of third parties or us, including enforcing contracts or policies, or in connection with the investigation and preventing fraud.
Access and Correction of Personal Data If we receive a request from an individual to access or update Personal Data we have collected on behalf of a particular Customer, we will direct that individual to the relevant Customer. We will assist our Customers wherever possible in responding to individual access requests. If you submit Personal Data via our Website or otherwise provide us with your Personal Data, you may request access, updating or correction of your Personal Data by submitting a written request to us. We may request certain Personal Data for the purposes of verifying your identity.
WApp Central takes the security of user data seriously. We take various steps to protect the information you provide to us from loss, misuse, and unauthorized access or disclosure. These steps take into account the sensitivity of the information we collect, process and store, and the current state of technology. To learn more about current practices and policies regarding the security and confidentiality of Personal Data and other information, please see our Security Practices; we keep that document updated as these practices evolve over time.
WApp Central uses cookies and similar technologies, to record log data. We use both session-based and persistent cookies. Cookies are small text files sent by us to your computer and from your computer or mobile device to us each time you visit our website or use our desktop application. They are unique to your account or your browser. Session-based cookies last only while your browser is open and are automatically deleted when you close your browser. Persistent cookies last until you or your browser delete them or until they expire.
Some cookies are associated with your account and Personal Data in order to remember that you are logged in and which parts of the Service or Website you are logged into. Other cookies are not tied to your account but are unique and allow us to carry out site analytics and customization, among other similar things. If you access the Services through your browser, you can manage your cookie settings there, but if you disable some or all cookies, you may not be able to use the Services.
WApp Central sets and accesses our own cookies on the domains operated by WApp Central and its affiliates. In addition, we use third parties like Google Analytics for website analytics. You may opt out of third-party cookies from Google Analytics on its website. We do not currently recognize or respond to browser-initiated Do Not Track signals, as there is no consistent industry standard for compliance.
This Privacy Policy may be updated periodically to reflect changes to our Personal Data handling practices. The revised Privacy Policy will be posted on the Website. If you continue to use the Service or the Website after the changes are in effect, you agree to the revised Notice. We strongly encourage you to please refer to this Privacy Policy often for the latest information about our Personal Data handling practices.
Please contact WApp Central if:
You can reach the WApp Central Compliance Officer by emailing care@wappcentral.com